Robotic Process Automation (RPA) is a technology that allows businesses to automate repetitive and rule-based tasks using robotic software or ‘bots’. These ‘bot’ mimics human actions, interacts with various systems and applications to perform tasks accurately and efficiently.

Below is everything you need to know about RPA.

   1. Robotic Process Automation (RPA)

RPA involves automating repetitive, rule-based tasks using robotic software. Its goal is to automate manual, boring, and repetitive work to improve efficiency and minimize human errors.

For example, imagine a company receives a large number of invoices every day. Instead of manually processing each invoice, RPA robotic software can be trained to extract relevant data from the invoices, input that data into the company’s accounting system, and automatically generate payment records.

In short, AI is an overarching concept about creating intelligent machines. Meanwhile, machine learning is a branch of AI focused on learning from data. In contrast, RPA automates repetitive tasks using intelligent robotic software.

RPA solutions are applied in a variety of fields in Vietnam, such as:

Financial and banking: This industry involves many repetitive manual tasks, such as collecting information, exchanging and processing withdrawal information, transfers, payments, loans, credit, etc. By implementing process automation with robots, working time is shortened. Moreover, using the available information and data, RPA robots can analyze, generate statistics, and produce report files, reducing unnecessary errors.

Manuafacturing and Retail: With a large volume of goods, the bot will help scan and check the order codes, enter the invoices into the system, and process them according to other requirements. This process will help the manufacturing and retail industries shorten processing times for large quantities of goods and save significantly on other costs.

Logistics: It is an industry that operates as a chain, with continuous import and export of goods, making the process very complex, including storage, transportation, inventory management, auditing, and order tracking. The application of RPA solutions in these processes will help the system work more consistently and systematically than traditional systems.

   2. Why should RPA be applied, and what are the benefits for enterprises?

Robotic Process Automation (RPA) solutions are user-friendly. This technology allows companies to build RPA bots without the need for a large development team or deep knowledge of programming languages and artificial intelligence technology.

The introduction of RPA helps modernize existing solutions without creating new interfaces or integrations. The direct benefits of RPA include a significant reduction in human errors, operational costs, and manual work, including audit management and compliance.

Automation allows companies to reinvest employee time into value-added and innovative work. With RPA, businesses gain the opportunity to increase revenue, accelerate digital transformation, and drive even higher profits.

RPA adds value to any business in many ways. Below, we will list some of the benefits.

• Save cost

RPA solutions help businesses reduce labor costs by 25% to 50% (including recruitment, training, salaries, bonuses, and other benefits), minimize the cost of handling errors, reduce operational costs, etc. Moreover, reducing labor costs also addresses the issue of workforce shortages. As a result, businesses can optimize their profits.

• Increasing productivity

RPA solutions help streamline business processes, allowing employees to focus on more important tasks and increasing overall productivity. Additionally, unlike humans, bots do not require rest and can work continuously, 24 hours a day, 7 days a week, with no interruptions. According to a survey by Deloitte, work productivity increased by 86% due to the implementation of RPA solutions in a business.

• Ensure the high accuracy

When performing repetitive tasks, humans perform manual operations continuously, making it difficult to avoid errors because human concentration is limited within a certain period of time. When deploying RPA solutions, the accuracy rate can be up to 100% because Bots have been pre-programmed with operations and processes, thereby being able to operate continuously without being affected by external factors.

• Increasing the security

It is difficult to have a workflow that guarantees absolute 100% security. However, an automated process using robots has advantages over human involvement because the RPA system records all activity logs, including login history, actions, passwords, etc. This helps easily monitor and alert security when any issues arise.

In summary, RPA is a powerful tool that helps businesses optimize processes and reduce costs. However, for success, attention must be given to several issues as mentioned above, and the investment in RPA requires careful preparation and tight management.

For data collection projects that are consistent and repetitive, HBPO has successfully designed automated robots to support tasks in place of humans. HBPO will act on behalf of the client to receive all information, collect and process the data into the system, and then report back to the client. The variety of types and the need for a large amount of different information means that most manual tasks will be automated by the company’s IT team using UiPath, reducing the workload and, at the same time, lowering costs for the client.

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